Shipping Methods Available
Shipments are made F.O.B. our New Jersey warehouse or from the point of shipment on items shipped direct. In some cases your entire order may not all ship together due to different points of origin. This will not affect the shipping cost calculated on your order.
We usually ship UPS, but due to certain UPS limitations, sometimes it's more cost efficient to use USPS Priority, or FedEx for ground and air shipments. These cost savings are generally calculated into your final shipping cost. If this actual cost is different we will always advise you before we ship. On large quantity orders it may be more cost effective to via truck (common carrier). If you place an order in quantities that meet this requirement we will consider the best method of transport and advise you prior to shipment.
Any product that exceeds UPS, USPS or FedEx package limits will be indicated in the "SHIPPING INFO" tab located on the Item order page.
Shipping Lead Times
All products on our site are normally in stock and usually ship within 1 to 3 business days from time of order. Check the availability of an item on the order page. Also shown is the ESTIMATED ARRIVAL TIME. If your delivery requirements are other than what is indicated on our site please E-mail or call us, and we will do all we can to accommodate your requests.
Internet shipping rates are based on the weight of the package. In some cases the shipping charge shown on your order may be different than the actual charge. In situations where the charges are more than what is indicated on your order, we will always notify you for your approval prior to shipping your order.
Samples: Customer is responsible for shipping charges on samples. We prefer to bill these charges directly to the customers UPS or FedEx account. If a carrier's account is not provided at time of order, shipping charges will be billed to customer's credit card.
To calculate your total freight prior to placing your order, add your item(s) to the shopping cart where you can easily compare prices by selecting a shipping method and reviewing the charges before submitting your order. If your order is for a large quantity (usually shipments over 200 lbs.) you can request a custom quote prior to placing your order. Send us via E-mail the quantity, item number(s) or description, and the destination zip code. We'll respond usually within 24 hours with your freight rate.
Outside the US we only ship to Canada and Mexico at this time. Freight charges do not include duties, taxes or brokerage fees. Any additional charges are the responsibility of the recipient and are paid directly to the delivering carrier. If you need an order shipped elsewhere, we will ship to an exporter of your choice within the continental U.S. It will be your responsibility to arrange shipping from the exporter.
Track Your Order
All shipments will be confirmed via E-mail. You can track the status of your shipment through the link provided in the confirmation or clicking on the ORDER STATUS button from our web site. If you have any questions or concerns about the status of your shipment please E-mail or call customer service.
Special handling, split shipping and multiple drop shipment services are available. Call customer service for a quote.
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Problems with Your Order
Please check your order when it is received. The carrier is responsible for damage in transit to you. It is important that you inspect all cartons upon delivery. When a carton is visibly damaged upon arrival, it must either be refused or be signed for indicating the damage when signing the truck bill of lading. In the event that the truck driver cannot give you the time necessary to inspect your shipment, mark "Driver would not wait for inspection - Possible concealed damage" on your delivery receipt before signing. The driver should sign both copies. This is to protect and to enable you to file a claim with the carrier.
Any claims for shortage must be made within five days after receipt of the goods. Please reference your invoice number.
Concealed damages: If after opening a package you discover damage, call the carrier immediately to report the claim. Save all packing materials. You must file a claim with the carrier within 10 days of signing for the freight.
We will be glad to assist you with any claim.
Please contact us after you have reported the damages to the carrier so that we can ship replacement merchandise if needed.
Change or Cancel an Order
Orders can be changed or cancelled up until the time it ships. If an order is cancelled after it ships only a credit for the merchandise less 20% re-stocking charge will apply. If paid by credit card, resulting credit is made back to the card.
Our sales department processes orders at 10 AM and 2PM EDT Monday through Friday. Stock item(s) ordered normally ship the day they are processed or by the next business day, depending on the time of day we receive it. If we are out of stock on any item we will notify you at the time your order is processed. We will tell you our expected delivery date and if you notify us any time prior to shipment we can cancel any non-custom item that is backordered.
In the event that there is a problem with your order, please contact our CUSTOMER SERVICE DEPARTMENT via E-mail or call 1-800-733-3545 (option 2) immediately. Any request to return merchandise must be made within 5 days of the receipt of the merchandise and the merchandise must be returned within 30 days from the date the merchandise was received.
Returns on merchandise that is not defective, or the result of an incorrect shipment must be shipped back to us prepaid within 30 days of the invoice date. No returns are accepted after 30 days of the invoice date. Custom orders cannot be returned at anytime.
To return merchandise please contact us for a return authorization number (RMA NUMBER). Returns will not be accepted without a prior return authorization number. Returns must be in the original carton, must include a copy of the invoice, and be in new and resalable condition. RMA's received back at our facility that are broken due to insufficient return packaging will not be credited. Packages being returned should be insured by you for your protection.
Special and custom orders, closeouts and used items are not returnable. Returned merchandise must be shipped prepaid. Original shipping and handling charges are not refundable.
To return merchandise please contact us for a return authorization number (RMA NUMBER). Returns will not be accepted without a prior return authorization number.
All returns are subject to a 20% restocking fee.
Our customer service is here to help with any problems or issues you have with your order. We will respond promptly (usually within two hours during normal business hours if you E-mail). We are available Monday through Friday (except holidays) 9AM to 5PM EDT.
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