Shipping Lead Times
All stock products on our site are normally is available for shipment within 1 to 3 business days from the time of order. If you require faster lead times than what is indicated please contact us and we'll do all we can to comply with your requests.
Final shipping cost is based on the total weight of the items and in some situations may not accurately reflect on your final order confirmation. Depending on the size and weight of the carton UPS may charge the dimensional weight of the pack and the actual shipping cost may be higher. This also applies to air freight and priority rates. If our website shipping rate is not accurate we will recalculate your exact cost after packing and notify you of this amount for your final approval prior to charging your credit card. if you don't approve of the shipping charge you can cancel your order at no obligation.
Shipping Methods Available
Shipments are made F.O.B. from the point of shipment. In some cases. Your entire order may not all ship together due to different points of origin. This will not affect the shipping cost calculated on your order.
We usually ship UPS, but due to certain UPS limitations, sometimes it's more cost-efficient to use USPS Priority or FedEx for ground and air shipments. These cost savings are generally calculated into your final shipping cost. If this actual cost is different we will always advise you before we ship. On large quantity orders, it may be more cost-effective to ship via truck (common carrier). If you place an order in quantities that meet this requirement we will consider the best method of transport and advise you prior to shipment.
Any product that exceeds UPS, USPS, or FedEx package limits will be indicated in the "SHIPPING INFO" tab located on the Item order page.
Outside the US we only ship to Canada and Mexico at this time. Freight charges do not include duties, taxes, or brokerage fees. Any additional charges are the responsibility of the recipient and are paid directly to the delivering carrier. If you need an order shipped elsewhere, we will ship to an exporter of your choice within the continental U.S. It will be your responsibility to arrange shipping from the exporter.
Track Your Order
All shipments will be confirmed via e-mail. You can track the status of your shipment through the link provided in the confirmation or by clicking on the ORDER STATUS button from our website. If you have any questions or concerns about the status of your shipment please e-mail or call customer service.
Special handling, split shipping and multiple drop shipment services are available. Call customer service for a quote.
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Problems with Your Order
Please check your order when it is received. The carrier is responsible for damage in transit to you. It is important that you inspect all cartons upon delivery. When a carton is visibly damaged upon arrival, it must either be refused or be signed for indicating the damage when signing the truck bill of lading. In the event that the truck driver cannot give you the time necessary to inspect your shipment, mark "Driver would not wait for inspection - Possible concealed damage" on your delivery receipt before signing. The driver should sign both copies. This is to protect and to enable you to file a claim with the carrier.
Any claims for shortage must be made within seven days after receipt of the goods. Please reference your invoice number.
Damages: If after opening a package you discover damage, email us a photo of the damages including photos of the outer carton. Hold the damaged products and cartons for 7 business days for possible inspection before discarding. When emailing us please provide your order number and a brief description of the damage and if you would like a replacement or refund.
Change or Cancel an Order
Orders can only be changed or canceled up until the time it ships. If an order is canceled after it ships a credit refund is made back to the credit card used for the purchase less a 20% re-stocking charge.
Our sales department order cut-off time is 1 PM EDT Monday through Friday. Stock item(s) normally ship the day they are processed or by the next business day, depending on the time of day we receive it. If we are out of stock on any item we will notify you at the time your order is processed. We will tell you our expected delivery date and if you notify us any time prior to shipment we can cancel any non-custom item that is back-ordered.
In the event that there is a problem with your order, please contact our CUSTOMER SERVICE DEPARTMENT via E-mail or call 1-800-733-3545 (option 2) immediately. Any request to return merchandise must be made within 5 days of the receipt of the merchandise and the merchandise must be returned within 30 days from the date the merchandise was received.
Returns on merchandise that is not defective or the result of an incorrect shipment must be shipped back to us prepaid within 30 days of the invoice date. No returns are accepted after 30 days of the invoice date. Custom orders cannot be returned at any time.
To return unused merchandise please contact us for a return authorization number (RMA NUMBER). Returns will not be accepted without a prior return authorization number. Returns must be in the original carton, must include a copy of the invoice, and be in a new and resalable condition. RMA's received back at our facility that is broken due to insufficient return packaging will not be credited. Packages being returned should be insured by you for your protection.
Special and custom orders, closeouts, and used items are not returnable. Returned merchandise must be shipped prepaid. Original shipping and handling charges are not refundable.
To return merchandise please contact us for a return authorization number (RMA NUMBER). Returns will not be accepted without a prior return authorization number.
All returns are subject to a 25% restocking fee. All returns must be shipped back prepaid.
Our customer service is here to help with any problems or issues you have with your order. We will respond promptly (usually within two hours during normal business hours if you E-mail). We are available Monday through Friday (except holidays) from 9 AM to 5 PM EDT.
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